Outage Management System (OMS)

A penny saved is a penny earned !

Electricity outages create significant damage for utility companies such as lost revenue, lower customer satisfaction levels, and more difficult compliance processes.

To help manage and prevent future outages, Powercom has developed a comprehensive and cost-effective solution.

How it works:

The OMS receives the load profile channels prior to the outage to analyze and diagnose the probable cause of the outage, such as loss of phase, overload, or drop in frequency. This provides important data in real-time to quickly detect a potential power outage event of a transformer, feeders and substations, scoping the size and location of the outage and pinpointing affected service points and for both predictive and post-incident analysis to identify likely upstream incident devices.

Our System automatically identifies equipment and customers affected by outages; monitors levels of service by outages and provides reports to relevant stakeholders on the state of the restoration process.

The OMS provides accurate information on the behavior of the network in near real time eliminating costly and time-consuming network analysis and predictions, field validation, etc.

By using the OMS, dispatchers could easily view the network behavior in near real time and validate outages by simply pinging the smart meters to validate and identify the cause of the outage without having to send truck rolls to visually validate possible outages points.

Once the power is restored and the event is closed, the system will send a notification to the Area Managers responsible for outages.


  • Responsible for monitoring, analyzing and utilizing data related to power outages. Together with other modules it helps provide constant power supply to its customers.
  • Generates intuitive reporting, introducing reporting data visually in chart format with outage information.
  • Informs the relevant team in charge for relevant outage type by SMS/Email/mobile application and can notify the customers about the planned outages.
  • Interfaces with MDM to get the relevant AMI meter data needed for fault location identification and other requisite services, like updating the data after attending the fault etc.
  • Leverages the smart meters’ and DCUs internal battery and remote communications, to receive a “last gasp” outage alert, during the absence of external power.
  • Supports the interfacing of other smart grid functionalities, like Distribution Transformer Health Monitoring system, self-healing system, electric vehicle etc. as and when implemented by the utility.